Answers for support and compliance.
When a customer says they never got their code, you can find the message in seconds and see every attempt, response and fallback, with sensitive values masked.
What you get
Find any message
Search by recipient, template, tenant, status or ID.
The whole story
A timeline of checks, attempts, provider responses and webhooks for each message.
Templates and approvals in one place
Every version and its WhatsApp and DLT approval status.
Alerts by email
Template rejections, sender restrictions and disabled webhooks, emailed to owners.
Failed deliveries you can replay
Replay any webhook delivery from its log. Round Robin staff watch queue health and replay stuck jobs for you.
Evidence exports
At launchExport proof of the template, consent, sender and attempts behind a message.
In-app action center
At launchAlerts inside the dashboard, linked to the affected resource.
Questions
Can support staff see phone numbers?
Numbers are masked by default in the explorer, audit trail and webhooks.
Is there an audit log of admin changes?
Yes. Administrative actions are recorded as audit events.
Can a viewer change anything?
No. The viewer role is read-only.
Related
- Message explorerAvailableFind any message and open a step-by-step audit trail of its checks, attempts, provider responses and webhooks, with sensitive values masked.
- ComplianceAvailableDLT checks, operator headers, consent records and opt-outs in English and Hindi are part of every send, not an afterthought.
- TemplatesAvailableTemplates with typed variables, immutable versions, and WhatsApp and SMS DLT versions checked before they can send.
Start with the beta.
Hopwire is free during the invite-only beta. Tell us what you send and we will reply by email.