See exactly what happened to every message.
The message explorer lists every message with filters that match how you search. Each message opens a timeline from acceptance to delivery, including every fallback.
What you get
Filters that fit
Filter by time, status, intent, channel, tenant, template, recipient, message ID and idempotency key.
A full audit trail
Acceptance, checks, route choice, each attempt, provider responses, callbacks and your webhook deliveries, in order.
Failures stay visible
When WhatsApp fails and SMS delivers, both attempts show, with the reason for the fallback.
Masked by default
Numbers and sensitive values are masked on the server, so copying or searching cannot reveal them.
Cancel scheduled sends
Cancel a scheduled message from its detail page before it reaches a provider.
Saved views, live updates and export
At launchSave filters, follow new messages as they arrive and export metadata with the same masking.
Retry and replay from the dashboard
At launchRetry eligible attempts and replay webhooks, with safeguards after expiry or opt-out.
Questions
Can I see why a message did not arrive?
Yes. Each attempt shows a normalised outcome code, what it means and what to do next.
Can someone see OTP codes in the trail?
No. Codes and sensitive variables are redacted before they are stored.
Does it work on a phone?
The beta explorer and audit trail are built for desktop. A mobile layout is planned for Release 1.
Related
- WebhooksAvailableSigned events for delivery, replies, opt-outs, template changes and sender restrictions, retried for about three days and replayable.
- Error codesAvailableStable request error codes and delivery outcome codes, each with a cause, a fix, and whether it retries or falls back.
- OperationsAvailableFor operations, support and compliance teams: find any message, see its full trail, manage templates and prove what was sent.
Start with the beta.
Hopwire is free during the invite-only beta. Tell us what you send and we will reply by email.