Replies reach you, not a void.
When someone replies to your WhatsApp number, Hopwire works out which business it belongs to and forwards it to your webhook. STOP, START and HELP are handled for you, in English and Hindi.
What you get
Replies as webhooks
Inbound WhatsApp messages arrive as inbound.received events with the number and text.
Routed to the right business
Replies resolve to the owning business tenant and environment. On a shared number, a reply goes to the business that last messaged that person.
STOP, START and HELP in two languages
Keywords are matched in English and Hindi, ignoring case and spacing. STOP suppresses that business's messages at once.
Cancel is not STOP
Replies like cancel are passed to you, not treated as an opt-out, because people use them to answer reminders.
Conversations view and search
At launchBrowse and search inbound messages and attachments, with malware screening and expiring downloads.
Your own keywords
At launchAdd keywords per business, sender and channel.
Buttons and quick replies
Release 2Turn button presses into authenticated events your app can act on.
Questions
Is this a support inbox for agents?
No. Hopwire delivers replies to your system. It is not a contact-centre inbox.
Which Hindi keywords are understood?
Common forms of stop, start and help, such as रुकें, बंद, शुरू and मदद.
Does HELP send a reply?
Yes, the business's help text, where the channel allows a free-form reply.
Related
- WebhooksAvailableSigned events for delivery, replies, opt-outs, template changes and sender restrictions, retried for about three days and replayable.
- ContactsAvailableContacts are created from your sends, keyed by your own IDs, with consent evidence and suppressions kept per business tenant.
- Actionable messagesRelease 2Buttons and quick replies that become authenticated events in your app, for confirming or rescheduling. Planned for Release 2.
Start with the beta.
Hopwire is free during the invite-only beta. Tell us what you send and we will reply by email.